Digital Ttransformation Fframework.
The three key areas of the digital transformation framework include the following-
Customer experience, Operation processing, and business model.
While many organizations still shy away from embracing the new digital age, they fail to understand that these changes benefit their companies.
With better customer experience, digitized operations processes, and a Digitally modified business model, businesses can reshape organizational boundaries, increase inter-company communication, and make the organization a better workplace.
Digital transformation also enables companies to improve customer experience, ultimately increasing customer retention.